Daily Process Management


Daily Process Management (DPM) helps your people efficiently organise, manage and improve the way in which their work is carried out, in order to unleash the latent potential of your people and resources.

We will help you understand when, where and how to use the tools. For example; to deliver an improvement, to standardise a process or to provide the foundations for quality management systems such as ISO9001.

Daily Process Management – Delivering operational excellence every day

It is for those who manage people, resources and processes; e.g. supervisors, team leaders and department managers,  for those who are managed (the process operators) and for those who manage the managers (the process owners) in an integrated system of effective management throughout an organisation.

Successful managers are able to deliver consistently excellent business performance because they have a robust and structured approach to managing the every day work.

We work with your organisation to move beyond containing and correcting problems to problem prevention and performance improvement.



What are the benefits of Daily Process Management?

Leaders are often trained to manage people and resources, but not very often trained to manage processes.

Using a DPM approach an organisation can:

  • Improve customer experience as a greater awareness and understanding of internal and external customer’s requirements is developed
  • Increase the profitability of a business through reducing costs associated with waste and failure
  • Reduce the impact of the organisation on the environment by reducing waste
  • Increase Staff engagement as the approach requires the involvement of all stakeholders in the processes being worked on.  The continual improvement aspect of the approach ensures this involvement continues way beyond the initial programme

The approach ensures all this is done consistently and reliably every day.  Improvements are locked in place through standardisation and the gains maintained through managing people, resources and processes daily.

What can you expect?

Your team will be able to achieve consistently excellent and sustained business results by learning to put systems in place to:

  • Standardise: identify, share and adopt good practice
  • Maintain: proactively identify and resolve problems before they impact
  • Improve: continuously streamline to strip out waste, duplication and inconsistencies

Using lectures, group exercises, simulation and e-Learning we can work with your people to ensure a firm grasp of continuous improvement tools and techniques.

How we work with you

In the DPM approach, we work with our clients at three levels in the organisation to ensure an integrated programme of activity aimed at linking business goals to the processes being worked on. In this way, the programme delivers on our client’s goals as well as developing process management skills. Typically the payback delivers many times investment in the programme when work is managed in this way.

  1. Process Owners Level. We work with the senior leadership team to establish how the development of DPM can link to key aspects of business strategy. This will then define the focus for which processes to work on first.
  2. Process Manager Level. We develop the additional skills these managers require for DPM using a hands-on approach in the focus areas identified by the process owners. This is achieved through the integration of coaching sessions within the training modules with step by step guidance on the development of the management systems and behaviours required for successful DPM.  In the final module of the DPM training, we coach process manager in the development of a comprehensive implementation plan for DPM within their area.
  3. Process Operator Level. Those who need to operate their work processes using the DPM approach are involved in and support the development activities of the process manager.  In addition to this involvement, specific short training modules are used to develop capability in key areas.

Contact us to discuss how we can support your daily process management challenges.