reflect. learn. thrive.
free interactive webinars led by our in-house experts
Improving Through the Voice of the Customer
Free Webinar 10 SEP 15:00 UK TIME
- Join Damion Albinson as he talks about using Voice of the Customer feedback to improve your customer experience. He will cover:
- Listening to the VoC
- Leveraging VoC for competitive advantage
- Recognising the opportunities for improvement
What Makes Improvement Continuous?
Free Webinar 17 SEP 15:00 UK TIME
- Join Warren Knight as he talks about how to sustain improvement efforts in your organisation, answering the question: what makes improvement continuous? He will cover:
- Organisational culture
- Roles in improvement
- Systems to support continuous improvement
Making Digital Reporting Effective
Free Webinar 24 SEP 15:00 UK TIME
- Join Dennis Crommentuijn-Marsh as he talks about using digital reporting to help make informed decisions so you can improve:
- Management effectiveness
- Responsiveness to issues
- Efficiency of resources
Recordings of PMI Friday Webinars:
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