free interactive webinars led by our in-house experts
Improving Through the Voice of the Customer
Free Webinar
10 SEP15:00 UK TIME
Join Damion Albinson as he talks about using Voice of the Customer feedback to improve your customer experience. He will cover:
Listening to the VoC
Leveraging VoC for competitive advantage
Recognising the opportunities for improvement
What Makes Improvement Continuous?
Free Webinar
17 SEP15:00 UK TIME
Join Warren Knight as he talks about how to sustain improvement efforts in your organisation, answering the question: what makes improvement continuous? He will cover:
Organisational culture
Roles in improvement
Systems to support continuous improvement
Making Digital Reporting Effective
Free Webinar
24 SEP15:00 UK TIME
Join Dennis Crommentuijn-Marsh as he talks about using digital reporting to help make informed decisions so you can improve:
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