BOOK: Implementing ISO 9001:2015

Paperback: 240 pages
Publisher: Infinite Ideas; 1st Edition (16 Nov 2015)
ISBN: 978-1908984500

ISO 9001 cover_published-01“Implementing ISO 9001:2015 – Thrill your customers and transform your cost base with the new gold standard for business management.” 

Many thousands of managers throughout the world will hear of the revisions to the ISO 9001:2015 Standard and wonder what the implications are for them.

This book answers their questions and provides them with practical guides on what to do. It guides them on how to improve their organisation to excel in performance by taking PMI’s approach and to integrate these activities with the requirements from the new standard.


“ISO 9001 certification just got easier, all you need to do is put structure to logic, and PMI shows you how.”

Jan Gillett, Susannah Clarke and Paul Simpson, bring their many years of very different backgrounds to bear on developing the disciplines of: process management and improvement; variability reduction; teamwork, and of assessment, in ways that naturally lead to robust, standardised and capable processes.

The book brings together themes that are often kept separate. Optimisation of the whole organisation as a system, leadership of standardised ways of working, and of improving how the work is done has long been at the heart of the very best organisations. This book enables hundreds of thousands of others to join in.

Included in the book is a synopsis of the revised standard so that readers and their colleagues can come to terms with what it requires. The narrative develops from starting by taking a careful look at one’s current operation, building plans for change and how to go about testing and implementing.

It provides summaries of key aspects of the  ISO 9001 wording so that readers can see how to relate them to the various improvement and management activities.

At the heart of the book are the foundations of Dr. W Edwards Deming’s System of Profound Knowledge—systems thinking; understanding variation; psychology; and learning.


About the Authors


Jan Gillett

Jan GillettJan Gillett was a founder Director of the UK PMI business in 1990, leading its development in working with clients in every sector, and in every continent. He has also been a non-executive director in several organisations, helping them rethink their strategies and policies to adjust to changing circumstances. Jan is also author of ‘Making your work, work‘ and co-author of ‘Working With the Grain’ with Jane Seddon.


Susannah Clarke

Susannah_Clarke_PMI_squareSusannah Clarke is Managing Partner at Process Management International (PMI) and a specialist in the field of Executive and Performance Coaching.  Susannah has worked extensively in the learning and development sector, starting her career with NatWest Markets in the City before spending 17-years with GSK as a consultant.  In 2011 Susannah joined Oracle University as Partner Director for EMEA and in 2013 joined PMI as Managing Partner.   As co-author of ‘Implementing ISO9001:2015” she brings together more than 35 years’ experience leading, managing and consulting across different organisations.  Susannah has written several blogs and published many articles in leading process and Quality focused publications.


Paul Simpson

Paul Simpson_croppedPaul Simpson is Global Policy, Risk and Certification Manager at SAI Global where he wais responsible for the management system and for maintaining approvals to deliver conformity assessment services for hiss global client network.

He has worked in quality and management systems all his working life in a range of organisations including Network Rail, Pirelli, Perkins Engines, the British Standards Institution and the Chartered Quality Institute. With a first degree in engineering, Paul has extended his postgraduate qualifications into fields of marketing and business as well as professional areas of auditing, health and safety and quality. Paul contributes to Standards Development and the quality profession through participation in UK and International committees as a UK Technical Expert on quality management and auditing, writing articles for industry magazines and volunteer roles.





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“ISO 9001 certification just got easier, all you need to do is put structure to logic, and PMI shows you how.”

Adam Gade, Managing Partner at A&D resources, Denmark
Former Vice President and Chief Information Officer, Maersk Line.

Every single day of the year I use and benefit from the knowledge and the experience, I have gained from the PMI’s principles based on the system of profound knowledge.
My first acquaintance came in 2006 during training and projects. Since then and up till now I have worked as a consultant for companies aiming at process improvements, and quality improvements. Some of the companies are aiming at certification or re-certification in the international standards of various industries such as aviation, automotive, and pharmaceuticals.


All this time I have called for a more system thinking approach, and when the rumors first started, that the next ISO 9001 update would adapt this system- and process approach I became happy, thinking… finally!


The reading last year of the book “Making your work work” was as a reinforcement of the strength and value of the methodology also in the context of ISO 9001.
I have no doubt the huge impact this book “Implementing ISO 9001: 2015″ will have – for those who follow the methodology and thinking – in achieving impressive results not only in terms of improving your business, but also in the pursuing and achieving ISO 9001 registration in the future.

Heidi Kaas-Pedersen, Director and Partner, Quatre

Basing itself on fundamental principles this book gives excellent insight into how to think and behave as a manager and leader who wants to focus on improving their workplace and services to customers. Written in an accessible style it combines the “story” of a manager learning and growing alongside case studies and the application of theory into practice.

Certainly helping me develop my style and approach, it’s becoming a well-thumbed reference book as I help my organisation develop its thinking to see itself as a system and to continually improve and transform.

Howard Davies, Head of Continuous Improvement
Natural Resources Wales